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Privacy Policy

Privacy Policy

Last Updated: September 15, 2025

1. Introduction

At idle.taxi Limited, trading as idle ("we,” "us,” or "our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our idle mobile application ("App”).

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Name: For account identification and service provision
  • Email Address: For account management and communications
  • Mobile Phone Number: For account verification, service notifications, and emergency contact
  • Location Data: Real-time precise location for ride matching, navigation, and safety monitoring
  • Profile Photo: Optional for riders, mandatory for driver identification during rides
Personal information may be shared with licensing authorities if requested.

2.2 Ride-Specific Information

  • Pickup and destination locations: For ride completion and service provision
  • Route information: GPS tracking during active rides for safety and navigation
  • Trip history: Record of completed rides for billing and service improvement
  • Driver-rider interactions: Communications through the app during rides
  • Emergency contacts: If provided, for safety purposes

2.3 Payment Information

  • Payment card details: Processed securely through Stripe Connect (we do not store card details)
  • Transaction history: For billing, refunds, and financial reporting
  • Billing information: Name and address associated with payment methods
  • Apple Pay/Google Pay tokens: For mobile payment processing

2.4 Device and Technical Information

  • Device type and operating system: For app compatibility and support
  • App usage data: Features used, session duration, and user interactions
  • IP address: For security and fraud prevention
  • Device identifiers: For account security and fraud detection
  • Push notification tokens: For service notifications and alerts

2.5 Driver-Specific Information (Driver App Only)

  • Driver’s license details: For verification and compliance
  • Vehicle information: Make, model, license plate, insurance details
  • Background check results: For safety and regulatory compliance
  • Bank account details: For payment processing
  • Work authorization status: For legal compliance

3. How We Collect Information

3.1 Information You Provide

  • Account registration: Name, email, phone number, payment details
  • Profile setup: Photo, preferences, emergency contacts
  • Driver verification: License, insurance, vehicle details (drivers only)
  • Communications: Customer support interactions and feedback
  • In-app actions: Ride requests, ratings, and reviews

3.2 Automatic Collection During Rides

  • Real-time location tracking: Continuous GPS monitoring during active rides
  • Route optimization data: Traffic conditions and alternative routes
  • Safety monitoring: Speed, sudden stops, route deviations
  • Communication logs: In-app messages between drivers and riders
  • Ride completion data: Start/end times, distance, duration

3.3 Third-Party Sources

  • Google Analytics: App usage patterns and user behavior
  • Stripe Connect: Payment processing and transaction data
  • Background check providers: Driver verification results (drivers only)
  • Mapping services: Location accuracy and route information
  • Device manufacturers: Apple Pay and Google Pay transaction tokens

4. How We Use Your Information

4.1 Core Service Provision

  • Ride matching: Connect riders with nearby available drivers
  • Navigation and routing: Provide optimal routes and real-time directions
  • Payment processing: Handle ride payments and driver compensation
  • Customer support: Resolve issues and provide assistance
  • Account management: Maintain user profiles and preferences

4.2 Safety and Security

  • Identity verification: Confirm user and driver identities
  • Background checks: Verify driver eligibility and safety (drivers only)
  • Real-time monitoring: Track rides for safety and emergency response
  • Fraud prevention: Detect and prevent fraudulent activities
  • Incident response: Investigate safety concerns and accidents

4.3 Legal and Regulatory Compliance

  • Licensing verification: Ensure drivers meet local authority requirements
  • Tax reporting: Provide necessary documentation for tax purposes
  • Law enforcement cooperation: Respond to legal requests when required
  • Insurance claims: Assist with accident investigations and claims

4.4 Service Improvement and Analytics

  • Usage analytics: Understand app usage patterns via Google Analytics
  • Service optimization: Improve matching algorithms and user experience
  • Feature development: Develop new features based on user needs
  • Performance monitoring: Ensure app reliability and performance

4.5 Communications

  • Service notifications: Ride updates, driver arrival, and completion alerts
  • Account updates: Changes to terms, policies, or account status
  • Safety alerts: Emergency notifications and safety reminders
  • Marketing communications: Promotional offers (with consent only)
  • Regulatory notices: Legal and compliance communications

5. Information Sharing

5.1 Between Drivers and Riders

During ride booking and completion, we share limited information necessary for service provision:

  • Driver to Rider: Driver’s first name, photo, vehicle details, license plate, location
  • Rider to Driver: Rider’s first name, pickup location, destination, contact number
  • During ride: Real-time location sharing for navigation and safety
  • Post-ride: Trip summary for both parties (no ongoing location sharing)

5.2 With Service Providers

We share information with trusted third-party providers:

  • Stripe Connect: Payment processing, transaction data, and payout information
  • Google Analytics: Anonymized usage data for service improvement
  • Background check providers: Driver verification information (drivers only)
  • Mapping services: Location data for navigation and route optimization
  • Customer support tools: Service assistance and issue resolution

5.3 For Safety and Emergency Purposes

  • Emergency services: Location and ride details during emergency situations
  • Law enforcement: Information required by valid legal process or court orders
  • Insurance providers: Accident-related information for claims processing
  • Safety investigations: Data necessary for incident investigation and resolution

5.4 Legal and Regulatory Requirements

  • We may disclose information when required by:
  • Legal process: Court orders, subpoenas, or legal proceedings
  • Law enforcement: Valid requests from police or regulatory authorities
  • Regulatory compliance: Local authority requirements for private hire operations
  • Protection of rights: Defence of legal claims or protection of user safety

5.5 Business Transfers

Information may be transferred in connection with:

  • Mergers or acquisitions: Transfer of business ownership
  • Asset sales: Sale of business assets or operations
  • Corporate restructuring: Changes in business structure or ownership
  • Bankruptcy proceedings: Legal requirements during insolvency processes

5.6 Aggregated and Anonymized Data

We may share anonymized, aggregated data that cannot identify individuals:

  • Traffic patterns: General usage statistics and trends
  • Service metrics: Performance and utilization data
  • Research purposes: Transportation and mobility studies
  • Business analytics: Market research and business intelligence

6. Data Retention

6.1 Account and Profile Information

  • Active accounts: Retained while account remains active and for 30 days after deactivation
  • Driver verification data: Retained for 7 years after account closure for regulatory compliance
  • Profile information: Deleted within 90 days of account closure (unless legally required)

6.2 Ride and Location Data

  • Trip history: Retained for 7 years for tax, legal, and insurance purposes
  • Real-time location during rides: Retained for 30 days for safety and dispute resolution
  • Route information: Retained for 12 months for service improvement
  • Historical location patterns: Anonymized after 6 months

6.3 Financial and Transaction Data

  • Payment records: Retained for 7 years for tax and legal compliance
  • Driver earnings data: Retained for 7 years for tax reporting requirements
  • Transaction disputes: Retained until resolution plus 2 years
  • Refund records: Retained for 7 years for accounting purposes

6.4 Safety and Security Data

  • Background check results: Retained for 7 years after driver account closure
  • Incident reports: Retained for 10 years for legal and insurance purposes
  • Safety investigations: Retained indefinitely if related to serious incidents
  • Emergency contact information: Deleted with account closure

6.5 Communications and Support

  • Customer support interactions: Retained for 3 years for service improvement
  • In-app communications: Deleted after 90 days unless part of safety investigation
  • Marketing preferences: Deleted immediately upon opt-out
  • Legal notices: Retained as required by law

6.6 Analytics and Usage Data

  • Google Analytics data: Anonymized and retained indefinitely for service improvement
  • App usage patterns: Anonymized after 12 months
  • Performance metrics: Retained for 2 years for technical analysis
  • Crash reports: Retained for 1 year for app improvement

7. Your Rights

7.1 Access and Control

  • View your personal information
  • Update account details
  • Delete your account
  • Export your data

7.2 Privacy Choices

  • Location sharing preferences
  • Marketing communication opt-out
  • Analytics participation
  • Cookie preferences

7.3 UK/EU Rights (GDPR)

If you’re in the UK or EU, you have additional rights:

  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

8. Data Security

8.1 Security Measures

  • Encryption of data in transit and at rest
  • Secure payment processing through Stripe Connect
  • Regular security assessments
  • Access controls and authentication

8.2 Data Breaches

We will notify users and authorities of data breaches as required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Apple App Store Privacy Disclosures

10.1 Data Types Collected (Privacy Nutrition Labels)

As required by Apple, we collect the following data types:

  • Contact Info: Name, email address, phone number for account management and service provision
  • Location: Precise location data for ride matching, navigation, and safety monitoring – Location data is collected only when app is in use or during active rides
  • Identifiers: User account identifiers for service provision and account management – Device identifiers for security and fraud prevention
  • Usage Data: App interactions and feature usage for service improvement – Analytics data processed through Google Analytics
  • Financial Info: Payment information processed securely through Stripe Connect – Transaction history for billing and service provision

10.2 Data Linking and Tracking

  • Data linked to you: All collected data is linked to your identity for service provision
  • Data not used for tracking: We do not use data for cross-app or cross-website tracking
  • Third-party tracking: Google Analytics may track usage across apps (can be opted out)

10.3 Data Collection Purposes

All data collection serves the following purposes:

  • App functionality: Core ride-sharing service provision
  • Analytics: Service improvement and optimization
  • Product personalization: Customized user experience
  • Advertising: No advertising or marketing tracking (promotional communications only with consent)

11. Third-Party Services

11.1 Google Analytics

We use Google Analytics to understand app usage patterns and improve our services. Google’s privacy policy applies to their data collection. You can opt out of Google Analytics through your device settings.

11.2 Stripe Connect

Payment processing is handled by Stripe Connect. Stripe’s privacy policy governs their handling of payment data. We do not store complete payment card information on our servers.

11.3 Mobile Payment Services

  • Apple Pay: Transactions are subject to Apple’s privacy policy
  • Google Pay: Transactions are subject to Google’s privacy policy
  • Payment tokens: We receive only tokenized payment information, not actual card details

12. Emergency Data Access

12.1 Emergency Situations

In genuine emergency situations, we may share relevant information with:

  • Emergency services: Location and ride details for immediate response
  • Emergency contacts: If provided by users and situation warrants notification
  • Law enforcement: When required for immediate safety concerns

12.2 Emergency Data Sharing

  • Real-time location: Shared with emergency services during active emergencies
  • Ride details: Driver and vehicle information shared when necessary for safety
  • Contact information: Shared with emergency responders as needed
  • Medical information: If provided by users and relevant to emergency response

13. Cookies and Tracking

We use cookies and similar technologies for:

  • App functionality: Essential features and user preferences
  • Analytics: Usage patterns and service improvement
  • Security: Fraud prevention and account protection
  • Performance: App optimization and error tracking

14. Changes to Privacy Policy

  • We may update this policy periodically to reflect changes in our practices
  • Material changes will be posted in the App and on our website
  • Significant changes will be communicated directly to users via email or app notification
  • Continued use after changes constitutes acceptance of the updated policy

15. Contact Information

15.1 Privacy Questions

For privacy-related questions or requests: – Email: admin@driveidle.com – Website: driveidle.com

15.2 Data Protection Officer

For UK/EU users, contact our Data Protection Officer at admin@driveidle.com

16. Complaints

You have the right to lodge a complaint with:

  • UK: Information Commissioner’s Office (ICO)

17. Legal Basis for Processing (UK/EU)

We process your data based on:

  • Contract performance: Service provision and ride completion
  • Legitimate interests: Safety, fraud prevention, service improvement, and analytics
  • Legal compliance: Regulatory requirements and law enforcement requests
  • Consent: Marketing communications and optional features
  • Vital interests: Emergency situations and safety protection